Great!
These are an absolute game changer!! They were awesome when the implants wouldn’t quite stay in place when my daughter was smaller and needed to be held. They are still amazing now that she is running around. They give me a sense of security when she’s playing.
Courtney J, USA
Our Shop
Please allow us up to 10 days to prepare your order for shipment. For more information see our "Shipping and Fulfillment" section below.
A quick note about international shipping charges: in addition to standard delivery charges, customers outside the United States may have to pay customs, duties, or taxes on their order upon arrival. We don't have any control over these charges, but apologize for the additional cost.
GENERAL INFO
First and foremost, it takes a little practice to get the cases properly secured to the hair. Do not be discouraged if the cases "don't work" the first time you try them!
It is important to get the clips in just the right place, such that there is tension to keep the processor in place without pulling the hair.
We have found that people who are familiar with the patient's hair have the best success (in our house, that would be mom!) We have also found it is easier to get the clips to "stick" in the hair with up-dos. A little bit of hair spray on the hair helps the clips get a tight grip.
People with short hair must use the clips with the claws facing up; if not, the clips just slide right out. People with long hair can go either way, and may prefer claws up for one hair style and claws down for another.
Make sure you get a fairly big 'bite' of hair when using the clips; if there is not enough hair, the weight of the processor will slowly pull the clips down until it is dangling on the hair and not firmly secured to the magnet. Putting a little bit of tension on the hair as you slide the clips in helps.
Check out the videos in our FAQs- it shows how to put the clips on long and short hair.
SHIPPING AND FULFILLMENT
In general, we will ship your order within 10 days of payment. Estimated shipping times are based on the date we put your package in the mail-- not the date you place your order.
Sometimes there are delays related to our supplier. Sometimes there are delays because we are humans with children and we have full time jobs outside of CI Retention Solutions.
We commit to you that we will communicate clearly and frequently with you about your order, including if we anticipate any delays. We will notify you via email when your package has shipped. The notification will include a tracking number. You have the right to request a refund if you are unhappy about the time it is taking us to ship your order. Once the package has shipped, you must wait until it arrives and return it to us in order to receive a refund.
We require the use of USPS Priority Shipping for all orders within the United States. Although Priority shipping is slightly more expensive, we have found it to be more reliable and faster. International packages can be sent First Class (cheapest), Priority (next most expensive), and Priority Express (most expensive).
Shipping to Turkey is particularly expensive- around $125 USD. We are pleased to serve international customers, but note that we have no control over the cost of shipping internationally and complaining won't lower the cost.
We pride ourselves on being prompt and thorough when communicating with our customers. You can count on us!
See our Return Policy and Terms and Conditions for additional information.
RETURNS
We want you to be happy with your purchase. If you are not, please send an email to: ci.retention.solutions@gmail.com. We will work together on resolution.
You have 30 days to refund or exchange any items returned to us in like-new condition.
We do not offer refunds or exchanges for any of the following:
1. Items that show as delivered according to shipping tracking, but were not received by the customer.
2. Items that are broken, damaged, or worn out.
3. Items returned more than 30 days after receipt by the customer.
